Patient transport telephone number merseyside. Our non-emergency patient transport is provided to those patients who have a severe medical need, and to those for whom their mobility or medical condition makes it difficult or impossible to attend one of our locations without assistance and has no available private (family, friend) transport. Please note this number is for secure mental health transport journeys ONLY. uk Address North West Ambulance ServiceLadybridge Hall HQChorley New RoadBoltonBL1 5DD Whiston Hospital is a state of the art facility offering excellent patient care to patients across Merseyside, Cheshire and beyond. It is only available for certain people who cannot make the journey to hospital by any other means due to a medical reason. You can only be accompanied by a carer or relative if you have a specific medical need. In line with the Department of Health’s guidelines, we provide a non-emergency transport service for patients who cannot get to hospital without support. ) please call your local patient transport team to arrange transport. This service has eligibility criteria that need to be met in order to qualify. The number to call is: 0300 123 1236 Text Relay on 18001 03001231236 – for anyone hard of hearing UCLH offers non-emergency patient transport for eligible individuals needing medical support to attend hospital appointments safely and comfortably. enquiries2@nwas. Patient Transport Services What are non-emergency Patient Transport Services (PTS)? Non-emergency patient transport services, known as PTS, are typified by the non-urgent, planned, transportation of patients with a medical need for transport to and from a premises providing NHS healthcare and between NHS healthcare providers. Our dedicated and highly-trained staff use the latest technology and a modern fleet of ambulances to ensure each patient’s May 14, 2025 · Non-urgent, planned and unplanned transportation of patients, with a medical need for transport, to and from a premises providing NHS healthcare and between NHS healthcare providers in Merseyside. Get instant job matches for companies hiring now for Patient Transport jobs in Merseyside like Nursing, Driving, Mental Health and more. Mental Health Transport Contact Details and Support How do I request a secure mental health transport journey? You can make a request by contacting our 24/7 booking line on 0300 777 4477. uk (or 0345 155 0335 for outside of office hours) Recruitment – 0345 112 2018 or nwas. uk/pts Can I use the patient transport service? Entitlement to use the service depends on your specific requirements, medical condition […] At North West Ambulance Service, we’re emergency responders, patient transport providers and NHS 111 urgent care and advice givers. General enquiries For patients living in Cumbria, Lancashire or Merseyside: Freephone 0800 032 3240 (free from landline telephones only) Renal dialysis and cancer patients For patients living in Cumbria, Lancashire or Merseyside: Freephone 0800 028 9224 Further information is available on the Renal We provide a general Freephone telephone number and alternative numbers for *mobile phone users to book patient transport: Patient Transport Service (PTS) is a non-emergency service for people who may need special support getting to and from their healthcare appointments. Non-Emergency Patient Transport Service If you require patient transport to attend your hospital appointment then you can book by calling EMED Patient Care on 0300 777 4444. Through class-leading Secure Care UK Mental health patient transport specialists Secure Care UK, undertake over 5000 secure mental health patient transfers a year supporting patients who need transfer over short, medium or longer distances. If you don’t need patient transport anymore please tell the person who made your appointment as soon as you can. With over 20 years of experience, we guarantee a professional, reliable, and compassionate service that manages vulnerable patients safely and respectfully. Please complete our Contact Us form to enquire about our Non-Emergency Patient Transport Service. You can book ambulance transport directly via a specialist Scottish Ambulance Service contact centre in Glasgow, where you will be able to talk to specially trained staff and request ambulance transport to and from your healthcare appointment. You can reach the PALS service by: Telephone 0800 328 2941 or 0151 471 2377 or by email Non-Emergency Patient Transport ERS Medical provides a professional high-quality Non-Emergency Patient Transport Service (NEPTS) across the UK, 365 days a year 24/7 from over 20 operational bases across the UK for people who need to travel to and from the hospital or a medical appointment and are unable to travel without specialist support. Patient Transport Service is a non-emergency service for people who may need special support getting to and from their healthcare appointments. May 20, 2015 · HAWAII PATIENT TRANSPORT, No Appointment Needed, 803 Kamehameha Hwy, Ste 310, Pearl City, HI 96782, 9 Photos, +18774164747, Mon - Open 24 hours, Tue - Open 24 hours, Wed - Open 24 hours, Thu - Open 24 hours, Fri - Open 24 hours, Sat - Open 24 hours Whether you need reliable mobility for a loved one or are managing hospital discharge planning, our NHS patient transport service ensures a safe, supported journey every time. Contact the service Phone: 0300 777 4444 Visit: Sussex non-emergency patient transport | EMED Secure Patient Transport EMED Safe Care’s Mental Health Transport provides a national 24-hour, 365-day-a-year urgent response solution for transporting individuals with various mental health conditions. PTAS will take bookings from patients and NHS staff between 8. nhs. Cancellation. Fingertips is a rich source of indicators across a range of health and wellbeing themes designed to support JSNA and commissioning to improve health and wellbeing, and reduce inequalities. If it's a medical emergency, call 999 and ask for an ambulance. If you are eligible for PTS we will provide transport to Leighton Hospital and treatment centres locally, including Manchester and Merseyside, and the rest of the country. We employ approximately 800 Staff, 150 call takers, controllers and planners, have around 320 Volunteer car drivers and operate over 320 vehicles. Here you can get support, advice and information about any aspect relating to your contact with Mersey Care. recruitment@nwas. Q Do I have to pay for transport? A No, it is free for patients who are eligible for the service. What information will I need to provide when booking? Jan 5, 2026 · Hampshire patients accessing transport for the first time need to call the Contact Centre on 0300 123 9833 to create a master record and book their initial appointment. Space on ambulances is limited. office@nwas. We operate with our specialised vehicle fleet that meets the needs of our patients. The Patient Transport Service (PTS) is operated by North West Ambulance Service (NWAS) and provides non-emergency transport to and from the hospital. The service is for eligible patients who are unable to use private or public transport, due to their medical condition, to get to and from hospital or other healthcare centres. When you telephone, we will ask you some simple questions to check if you are eligible. We’ll get you noticed. Our patient transport service (PTS) is a non-emergency service for people who need special support getting to and from their healthcare appointments. Welcome to the Merseyside & Region Stoma Service (MARSS). Mersey Regional Ambulance Service Hq Elm House, Belmont Grove, Liverpool, Merseyside, L6 4EG About this clinic Contact details and Patient Advice and Liaison Service (PALS) Departments and services Health Transportation Group UK (HTG-UK) HTG-UK is the leading provider of specialist transport services, carrying out more than 500,000 journeys on behalf of the NHS every year. Booking Patient Transport Services The service is provided by EMED Patient Care, who operate 24/7, 365 days a year. You will need your NHS number, which is available from your GP or clinic. Dec 1, 2025 · From 1 November 2025, NHS Cheshire and Merseyside – in conjunction with service provider West Midlands Ambulance Service - agreed to apply the national Non-Emergency Eligibility Criteria with regard to Patient Transport Services in Cheshire, Warrington and Wirral. Jan 26, 2026 · If you have a medical need or limited mobility, you can ask for transport to and from your appointment. This includes patients registered with GPs in Cheshire, Warrington or the Wirral who are eligible for transport to hospitals and treatment centres locally, including Manchester and Merseyside, and the rest We provide Patient Transport Services in Merseyside, Lancashire, Greater Manchester and Cumbria and we have four Contact and Control centres in Preston, Carlisle, Oldham and Chester. This line is open Monday - Friday, 8am - 6pm To cancel a booking If you need to cancel an appointment for the next working day call 0300 111 0247. Patient transport and help with travel costs There are schemes available to support you with your journey to hospital. Patient transport services offers private ambulance hire and patient transport to transfer stretcher bound, wheelchair or walk-on patients to and from hospital, doctor or clinic appointments. 24 Patient Transport jobs in Merseyside on totaljobs. If you are registered with a GP in Cheshire, Warrington or The Wirral, and are eligible for PTS, we will provide transport to hospitals and treatment centres locally, including Manchester and Merseyside, and the rest of the country. The Non-Emergency Patient Transport Service (NEPTS) is for patients across Wales who are unable for medical reasons, to make their own way to and from their hospital appointments. Your eligibility for hospital transport will need to be reassessed each time. This is a new NHS service that will be responsible for issuing prescriptions for people living in the areas covered by Halton, Knowsley, Liverpool, St Helens, Warrington, and Wirral Clinical Commissioning Groups (CCGs). If we have your phone number we will text message you before your appointment day. We also have a leaflet you can access that explains all our services. Contact Patient Advice and Liaison Service (PALS) and they will advise how to book this service in your area. Report a crime, contact us and other services, plus crime prevention advice, crime news, appeals and statistics. Getting to hospital can be difficult for some people, because of their clinical condition or mobility. Nov 11, 2025 · We’ve been providing non-emergency patient transport services (PTS) covering parts of Cheshire, Warrington and the Wirral since July 2016. General enquiries – 0345 112 0999 or nwas. The number you need to call to book patient transport depends on where you live. Was this page helpful? Accounts & Finance Popular FAQs How do I book non-emergency patient transport? If you are a patient or a patient’s nominated representative (e. Patients are eligible for free NHS treatment at Mersey and West Lancashire Teaching Hospitals NHS Trust if they are: Ordinarily resident in the UK or: Overseas visitors, but entitled to free NHS services under the National Health Service (Charges to Overseas Visitors) Regulations Our Patient Transport Service supports our NHS customers with non-emergency patient transport services and high-dependency transport - the types of journeys that don't fall under the remit of 999. If not, you may need to ask your GP or clinic to provide you with the telephone number of where you can book your PTS. Cancelling transport, if it is no longer needed, is very important and allows the Non-Emergency Patient Transport Service to offer the booking to another The Non-Emergency Patient Transport Service (NEPTS) is for patients across Wales who are unable for medical reasons, to make their own way to and from their hospital appointments. Your local police force - online. Secure Care UK Mental health patient transport specialists Secure Care UK, undertake over 5000 secure mental health patient transfers a year supporting patients who need transfer over short, medium or longer distances. We provide Patient Transport Services in Merseyside, Lancashire, Greater Manchester and Cumbria and we have four Contact and Control centres in Preston, Carlisle, Oldham and Chester. They may live far away from the hospital or have no one to take them. Make sure to answer their questions as accurately as possible. The city of Liverpool is world-famous for its cultural offer, and our greatest asset is our people. Sometimes we can help take people and bring them home. Complaints How to make a complaint and contact your local Patient Advice and Liaison Service (PALs) Dec 22, 2023 · Non-Emergency Patient Transport Service (NEPTS) can provide free transport for patients. We have white ambulances we use for this The people who drive these ambulances are ambulance care assistants. Patient Transport Service (PTS) Patient Transport Service (PTS) is an important service for patients who require transport to, or from, a health facility such as a hospital or rehabilitation unit but do not need a time-critical emergency ambulance. However sometimes travel conditions, distance and accommodating other patients can affect the daily running of the service. Q If on the day I have a problem affecting my booked transport, who do I contact? A EMED Patient care on 0300 131 2400. a carer, friend, family etc. To make a journey request to NEPTS, please telephone them direct on: 0300 123 9833 (Monday to Friday 9a. What time should I be ready? Nov 12, 2020 · This includes patients registered with GPs in the area eligible for transport through the region and the rest of the UK. We’ve been providing non-emergency patient transport services (PTS) covering parts of Cheshire, Warrington and the Wirral since July 2016. Our centralised web booking system is available 24/7 and provides a number of benefits to users including the ability to make a Dec 24, 2025 · Non-emergency Patient Transport Service (PTS) for eligible patients in Cumbria, Greater Manchester, Lancashire and Merseyside. This service is provided for UCLH patients who are unable to attend hospital appointments by public transport or other means, due to their medical condition. uk Press office – For media enquires contact press. These will help us provide the most appropriate transport to meet your needs and not restrict your access to PTS. Nov 5, 2024 · You can also contact the relevant patient transport service provider to make your own booking. Mersey Care provide telephone support for people aged 16 and over experiencing a mental health crisis via the freephone number below. National guidance on eligibility for patients seeking non-emergency patient transport services in England is provided by NHS England. There is no charge for using A If there is any delay in your transport collecting you, we will contact you by telephone. Working with families and organisations we fully believe in making sure all members of the community have access to the many activities and opportunities in Wirral. Patients in Sunderland/Wearside and South Tyneside should contact Patient Transport Services contact centre on 0191 2151515 to make or amend a booking. . How is hospital transport booked? You should contact the transport assessment team on 0333 240 4909 to find out if you can apply for this service. Description Since July 2016, WMAS has provided PTS covering Cheshire, Warrington and The Wirral. For all patient transport enquiries, bookings or cancellations please ring: Telephone: 0300 1232 303 if you are registered with GP practice in Carmarthenshire, Ceredigion or Pembrokeshire. This includes patients registered with GPs in the area eligible for transport through the region and the rest of the UK. EMED - Patient Transport Service Description What is Non-emergency Patient Transport? Non-emergency Patient Transport is a transport service for patients who, due to their mobility needs or medical condition, are unable to travel safely for medical care by other means. You can find the phone number of your local patient transport team by using our Find My Transport tool. Patients living in the Lancashire area telephone: 01772 904 919 Booking Transport The clinic you are attending may book transport on your behalf. Central phone number to access non-emergency patient transport services in Devon. We operate a regional booking system which allows us to deliver a standardised and efficient service to our users and patients. You can also ask your GP or carer to ask for transport on your behalf. Current vacancies Would you like to work in a dynamic city with a fascinating past and an exciting future? We're looking for people like you — innovative, driven and committed to serving the public. This service is provided to patients in Cumbria, Lancashire, Greater Manchester, and Merseyside. Find out about transport to and from hospital. Merseycare is a local community transport charity helping local people with specialist mobility needs to get around Wirral. The eligibility criteria for using our patient transport service is set by the commissioners of each contract West Midlands Ambulance Service provides. We provide a general Freephone telephone number and alternative numbers for *mobile phone users to book patient transport: As a service we operate six non-emergency patient transport service contracts within the West Midlands and Cheshire to ensure patients get to their hospital appointments. We operate a control room 24 hours a day 7 days a week to ensure we provide support for our colleagues and clients at all times. This includes regular journeys for dialysis for example, and specialist centres elsewhere in the UK. The national guidance operates under the principle that most people should travel to and from hospital independently by private or public transport, with the help of relatives, friends, or carers if necessary. Patient Transport Service (PTS) is a non-emergency service for people who may need special support getting to and from their healthcare appointments. Patients registered with a GP under the following catchment areas (Bromley, Chiltern, Croydon, Hammersmith & Fulham, Hounslow, Kingston, Lambeth, Merton, Richmond, Southwark, Sutton & Wandsworth) To check the status of your transport booking or cancel your transport please contact the Patient Transport Office on 0208 296 3960 (not EMED). Visit the EMED website to find out who EMED are, how to book transport and find out if you are eligible to receive transport. This service is for patients unable to get to or from hospital due to physical or medical conditions. For urgent mental health support, 24 hours a day, 7 days a week Freephone: 0800 145 6570 The patient transport service is for people who can’t get to their appointments because they have a medical need for special transport. If you have concerns or an issue that you would like to be resolved you can use our Patient Advice and Liaison Service (PALS). To make a booking, call 0330 3800 570. If you are a renal dialysis or cancer patient, please call 0800 028 9224. Our centralised web booking system is available 24/7 and provides a number of benefits to users including the ability to make a booking The Patient Transport Service (PTS) is operated by North West Ambulance Service (NWAS) and provides non-emergency transport to and from the hospital. The non-urgent patient transport service is only provided for patients who have a clinical need. We are dedicated to providing exceptional patient transport services that prioritise safety, comfort and reliability, ensuring every journey is as smooth and stress-free as possible. Apr 16, 2019 · This number should NOT be used to contact us in an emergency. EMED Safe Care is the secure mental health care division of EMED Group. Non-emergency patient transport Travelling to your appointment using the non-emergency patient transport service If you have a medical condition that means you cannot travel to the hospital using public transport, or you require the assistance of ambulance staff during your journey, then you may be eligible to use the Dorset or Hampshire Patient Transport Services. Booking line: 0800 0323 240Website: nwas. To make a PTS booking please use the relevant telephone number for your area, shown below. If you are unable to use public or other transport due to a medical condition, you may be eligible to use the service. Find out if you’re eligible for patient transport Contact our team to find out if you or your family member is eligible for patient transport. Leading the way in delivering safe, caring and sustainable healthcare transport services. We provide the service for patients in Cumbria, Lancashire, Greater Manchester and Merseyside. m). To find out if you’re eligible for PTS and how to access it, you’ll need to speak to your GP or the healthcare professional who referred you to hospital. To be eligible for free non-urgent patient transport to hospital or to other NHS healthcare providers you must have a clinical need. 00pm, Monday to Friday (except bank holidays). m to 5p. 30am – 5. Our service is patient-centric and is delivered by qualified, competent and caring crews. If you need help to request hospital transport, a friend, relative or carer can call on your behalf. The need is assessed by the patient transport bureau who will determine eligibility. Information about EMED Patient Care, providing non-emergency patient transport services to eligible patients living in Cambridgeshire, Peterborough and Royston. If it's not an emergency you'll normally be expected to make your own way there. This includes the Enhanced Priority Service for patients receiving Renal Dialysis or Oncology treatments . Safe Care provides bespoke, secure mental health transport by utilising our national Your local police force - online. Jul 16, 2025 · North West Ambulance Service provides a non-emergency patient transport service for people who need special support getting to and from their healthcare appointments due to a medical or physical condition. Student Nursing Associates Contact usContact us Return to previous menuContact us Patient Advice and Liaison Service (PALS) and ComplaintsPatient Advice and Liaison Service (PALS) and Complaints Return to previous menuPatient Advice and Liaison Service (PALS) and Complaints Complaint satisfaction survey Media enquiriesMedia enquiries Apr 1, 2025 · We provide Patient Transport Services (PTS) in Hampshire and Milton Keynes. g. Jun 18, 2025 · The Transport Information Service provides a central contact number for patients across Teesside and Hartlepool, who can't get to a hospital or clinic appointment by public transport or car and need transport from Patient Transport Services. Feb 23, 2024 · What is the patient transport service (PTS)? Our non-emergency patient transport service plays a key role in patient care providing just under 1 million patients journeys each year across the West Midlands and Cheshire. In an emergency dial 999 immediately or for non-urgent medical advice call NHS 111. Patient Transport Service (PTS) - North West Ambulance Service (NWAS) Description Patient Transport Service (PTS) is a non-emergency service for people who may need special support getting to and from their healthcare appointments. As a service we operate six non-emergency patient transport service contracts within the West Midlands and Cheshire to ensure patients get to their hospital appointments. Visit the Scottish Ambulance Service website for information on how to request patient transport. Add to shortlist North West Ambulance Service (NWAS) - Patient Transport Service (PTS) Patient Transport Service (PTS) - North West Ambulance Service (NWAS) Description Patient Transport Service (PTS) is a non-emergency service for people who may need special support getting to and from their healthcare appointments. The non-emergency patient transport service (NEPTS) in Sussex is a specialist transport service. Was this page helpful? Nov 5, 2024 · You can also contact the relevant patient transport service provider to make your own booking. Information on non-emergency patient transport for eligible patients to our hospital sites. EMED Group was formed from the merger of ERS and E-Zec Medical to become the largest provider of Non-Emergency Patient Transport Services in the UK, operating across over 50 bases, with over 1,100 vehicles and over 2,800 staff. Our teams are made up of ambulance care assistants, call takers, dispatchers, team leaders and support staff. uk Alternative format requests – communications@nwas. This includes patients registered with GPs in Cheshire, Warrington or the Wirral who are eligible for transport to hospitals and treatment centres locally, including Manchester and Merseyside, and the rest We provide non-emergency Patient Transport Service (PTS) for eligible patients in Cumbria, Greater Manchester, Lancashire and Merseyside. ykxmv snlc hfs kedorakb lnpfct krlk axenvtr nota qhdpdrm vzfg